Return & Refund Policy
Effective Date: November 2024
At Silverpot Tea, we take pride in the quality of our products and your satisfaction is our priority. Please review our return and refund policy below.
Refund Eligibility
We offer a full or partial refund within 7 (seven) days of delivery if you are not satisfied with your purchase. To be eligible for a refund, you must contact us within this 7-day window from the date your order was delivered.
No Returns Policy
Due to the nature of our products (food and beverage items), we do not accept physical returns of any merchandise. All refunds are processed without the need to return the product. This policy ensures the highest standards of hygiene and quality for all our customers.
How to Request a Refund
To request a refund, please contact our customer service team with the following information:
- Your order number
- Date of delivery
- Reason for the refund request
- Email address associated with your order
You may reach us at contact@silverpottea.com.
Refund Processing
Once your refund request is received and approved, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photographic evidence of the damage. We will expedite your refund request and ensure you receive a full refund for any products that arrive in unsatisfactory condition.
Order Cancellations
If you wish to cancel your order, please email us at contact@silverpottea.com within 24 hours of placing your order. We will do our best to accommodate your request if the order has not yet been processed or shipped.
After 24 hours, orders cannot be cancelled as they may have already entered the fulfillment process.
Exceptions
Refund requests made after the 7-day period from delivery will not be honored. We encourage all customers to inspect their orders promptly upon delivery and contact us within the specified timeframe if any issues arise.
Contact Us
If you have any questions regarding our Return & Refund Policy, please do not hesitate to contact us:
Silverpot Tea
Email: contact@silverpottea.com
This policy is subject to change without prior notice. Please review this page periodically for any updates.